Returns and warranty

We want you to receive exactly the material you ordered, in the proper condition. This policy describes how we handle issues and returns.

If you receive something other than what you ordered

If the material you receive does not match what you ordered, contact us and we will resolve it.

Damaged or incorrect product

If your order arrives damaged, incomplete, or incorrect, write to hola@egidapeptides.com within 48 hours of receipt, including photographs of the product and the packaging. We will review the case to replace or correct the order.

Considerations

• Due to the nature of research material, returns are not accepted for vials that have been opened, handled, or reconstituted.
• Refunds or replacements are evaluated on a case-by-case basis.